That is what VOE stands for and it is a once a year survey designed to project the appearance that management actually cares what employees think. Given all of Citi's recent problems (documented on this blog so much that I don't know where to begin, so I'll begin here) you can see what employees think of the survey. With the incredible stress they are under, management's VOE committee and action team is working diligently to fix the enormous problems which are holding Citi back, smelly fridges and broken fax machines.
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Hey, you know, sometimes that old food in the fridge makes people ill. Remember the story of some lady who went to clean out the fridge in the office and a bunch of her co-workers got sick from the noxious stench.
Maybe this is what explains Citi's performance all this time. Hazardous foodstuffs in the workplace.
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