And I thought this trip of mine was bad

Actually, overall, mine was probably worse, but this writer's nightmare points out an alarming trend. The airlines just don't care anymore and it's getting harder and harder to complain, much less receive any kind of response. My traveling partner on our Guatemalan fiasco fired off an eloquent, fact laden, non-emotional two page letter about our saga of misfortune to American Airlines. He did this about a month and a half ago. So far there has only been a deafening silence in return.